TERMS OF USE AND POLICIES

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions.

Please read our policies carefully.

Questions may be directed to us at 1-800-266-1723, or contact us by email.

Returns:
Items (if boxed) must be returned in the original box and packing material. Please do not destroy boxes when opening.

Pieces must be returned with any and all original hardware.

Please keep all boxes and packing material until you have inspected items thoroughly.

Any item bought through the Hobble Creek Trading web site may be returned for a credit within 7 (seven) days after receiving the item.

All orders are final 8 (eight) days after the customer receives them.

Items must be in sellable condition for a credit to be issued.

Customer is responsible for contacting Hobble Creek Trading regarding returns.

Hobble Creek Trading is not responsible for misdirected mail or E-mail or any unforeseen delays in shipping.

All unauthorized return will be refused upon arrival.

We will not accept any returns on special design custom orders.  Hobble Creek Trading will not refund on custom orders.

Hobble Creek Trading will refund the cost of any returned items minus any applicable shipping charges and fees, if the item is not custom and it is returned within the specified time and conditions.

Shipping costs are the sole responsibility of the buyer on all returned items and will be deducted from any returns.

All items are sent insured with the shipper. If there is any damage at the time you receive the item you must notify us immediately, BEFORE you sign the bill of lading.

Any sign of external box damage must be reported to the shipping company (UPS, or freight companies) at the time of delivery and noted on the bill of lading.

There will be a $25 fee on all returned checks.

Hobble Creek Trading has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Hobble Creek Trading will refund your money.

We reserve the right to change prices at any time without prior notice.

We reserve the right to change these policies at any time without prior notice.